Frequently asked questions
How Tradehub handles money, delivery and campus hubs.
How does Tradehub keep my money safe?
When you pay through Tradehub, we hold the money while the seller hands over or delivers the item. The seller is only paid once the item is in your hands.
When does the seller get paid?
The seller is paid when you press Confirm receipt. If you don't confirm, the money is released automatically after 3 days for pickup orders or 7 days for delivery orders, and we send reminders before that happens.
What if something goes wrong with my order?
Open a dispute before you confirm receipt. The money is frozen while our team reviews the evidence in your chat and order, then decides the outcome. Once you've confirmed receipt, the sale is final.
Is cash on collection protected?
No. With cash on collection you pay the seller directly, so Tradehub never holds the money and can't protect it. For buyer protection, pay through Tradehub.
How do I stay safe meeting a buyer or seller?
Meet somewhere public and busy, in daylight, and check the item works before you pay. Keep the conversation in Tradehub chat, and never share a sign-in code or PIN: Tradehub staff will never ask for one. All our safety tips.
Who can buy in a campus hub?
Anyone can browse campus hub listings and message sellers. Only verified students of that campus can buy or make offers there.
How can I pay?
You can pay by mobile money (you approve a PIN prompt on your phone) or by card on a secure checkout page.
How does delivery work?
Standard delivery is K30 per order, shown at checkout before you pay. Some sellers offer free delivery or set their own fee, and you can always arrange collection with the seller instead.
How do I get help?
Email us at info@tradehubzm.com. You can also contact us about a specific order or listing.